Return and Refund Policy

Last Updated: August 24, 2026

Thank you for shopping with tableandcha. We want customers to have a clear and fair process for returns and refunds. Please review this policy carefully before making a purchase.

1. Return Period

Customers may request a return within 30 days of receiving the order.

Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Include the original packaging, labels, and accessories, where applicable.

• Show no signs of wear, damage, washing, alteration, or misuse.

• Be accompanied by valid proof of purchase or an order number.

For footwear, we recommend trying products on indoors and on a clean surface to avoid visible wear.

3. How to Request a Return

To request a return, please contact us at:

Email: eraldohnson0463@hotmail.com

Please provide your:

• Order number

• Name and contact information

• Item(s) you wish to return

• Reason for the return

• Photos of the item if it is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from us.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been worn, used, washed, altered, or damaged after delivery.

• Items missing original packaging or product labels.

• Personalized or customized products.

• Gift cards, where applicable.

• Items marked as final sale or non-returnable at the time of purchase, except where return rights are required by law.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide clear photographs showing the issue. Once verified, we may offer an appropriate replacement, refund, or other remedy depending on the circumstances.

6. Return Shipping Costs

Unless the product is confirmed to be defective, damaged upon arrival, or incorrectly supplied by us, return shipping costs are generally the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.

7. Return Authorization

Returns must follow the instructions provided by tableandcha.

Unauthorized returns or packages sent to an incorrect address may not be accepted or processed.

The return address may differ from our business contact address. Customers should therefore contact us before returning any merchandise.

8. Inspection of Returned Items

After a returned item is received, it will be inspected to confirm that it meets the eligibility requirements of this policy.

We reserve the right to refuse or reduce a refund where legally permitted if an item has been used, damaged, altered, or returned in a condition materially different from the condition in which it was received.

9. Refund Processing

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued.

The exact processing time may vary depending on your financial institution.

10. Exchanges

If you wish to exchange an item for a different size, style, or other available option, please contact us at eraldohnson0463@hotmail.com.

Exchange requests are subject to product availability and applicable return eligibility requirements.

Where a direct exchange is unavailable, customers may be asked to return the original item and place a new order.

11. Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

In such cases, the applicable return procedure may be used after delivery.

12. Consumer Rights

Nothing in this Return and Refund Policy is intended to limit, exclude, or waive any mandatory rights available to customers under applicable consumer protection laws.

Where applicable law provides customers with rights that are more favorable than the terms stated in this policy, those legal rights will apply.

Contact Information

For return, refund, or exchange inquiries, please contact:

Store Name: tableandcha
Address: 1659 Rue De L'Everest, Saint-Laurent, QC H4R 2Y5, Canada
Phone: +1 514-973-1794
Email: eraldohnson0463@hotmail.com